All shipping and handling fees must be paid prior to processing your order.
All shipments are sent using either USPS First Class, Air Parcel Rates, or domestic Priority Mail methods.
Your order should be shipped to you within 2 weeks of placement unless your order includes a coin which is noted as out of stock. You will receive an email notice when your order has been packed and is ready to ship.
We package our coins very well and have shipped thousands of orders. Periodically coins shipments are lost in the mail. If it is more than 4 weeks from the time you received shipping notification, please contact us.
We charge insurance at a rate of $1.00USD per $100USD of order value. Insurance is not available on International shipments.
We are not responsible for loss or damage for orders which are not insured. Insurance is optional and must be selected during the checkout process.
We will not refund or replace any order for which the delivery confirmation status indicates a received status or for which the customer did not provide a complete or accurate shipping address.
The amount covered by insurance is the value of the items in the order and does not include any coverage for sentimental losses, perceived market value or any expense incurred as a result of the loss.
Failure of the insured to cooperate in any required research or inquiry as it relates to the fulfillment of a claim will result in suspension of coverage for that order and denial of claim.
Insured packages will be re-shipped or refunded at our option based on customer input, available stock, and other influencing factors.
Upon re-shipment or refund of the order, The Geocoin Club LLC shall be released from any and all responsibility for future consideration of insurance claims against the order ID in question.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges) and you will be notified of the action on the order.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us at firstname.lastname@example.org
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, click the "View or change entries in my address book" link under the Account Settings heading in your account. Click either the Edit button or the Delete Address button for the address you want to change or remove.
Carrier Does Not Deliver to the Address. The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail. Also, if you (or your office) have put in a request for address forwarding, please note that the U.S. Postal Service only forwards first-class mail and magazines, and does not forward packages.
Other Address Problems. If the order is being shipped to a prison or other secure location there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the facility and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
Returns / Exchanges
If for any reason you are unhappy with your Geocoin, we will accept a return for the item within 30 days of shipping. The following limitations apply:
- The coin must be in original condition, we warrant against factory errors, but do not gurantee the coins against defect if damage appears to be from misuse such as improper handling, dropping, burning, or otherwise abusing the coin.
- We accept returns only from the original purchaser. If you have acquired the Geocoin in question via trade, Ebay purchase, or any other arrangment - we will not honor this return policy.
If requesting an exchange, upon receipt of the return coin we will ship you a replacement at no charge within 10 business days. In the event that the coin to be exchanged is out of stock we will provide the option to have the coin returned or to have a full credit, inclusive of the original shipping fee for that coin, given to your account.
We are not responsible for return or exchange in the event that your return package is lost in the mail or the coin(s) are lost in transit. Please make sure to use appropriate packaging when sending the coins back. We suggest using delivery confirmation and/or insurance when returning a coin.
Returning and Item For Exchange
No forms are required, but we do appreciate a note about the defect you found on the coin so we can use that data in our quality control processes. You can simply return the coin(s) to the return address provided on your mailer and we will process the exchange within 10 days of our receipt of the return.